Product Associate
Folia Health, Inc.
Intro to Folia
What Matters Most to Patients, Matters Most To Research.
At Folia, we make it possible for people to collect structured, actionable health information on everything they care about, tailored to their own unique priorities and concerns. The Folia app and analytics platform make it easy to capture this information over time, see what's working and what's not, share important details with clinicians to enable data-driven appointments, and enroll in research studies directly in the app to improve care options for all. Folia is completely free for individuals to use, and is supported by partnerships with organizations looking to improve care or develop the therapies of tomorrow.
In summary, at Folia, we are enabling precision healthcare, with a little help from the people who care most: people living with one or more conditions that make their lives a bit more complicated, and their family members.
We are:
Female-founded
Stubbornly focused on making healthcare make sense
7 years in business
Backed by top venture funds with a strong financial runway
Fast-growing user community with thousands of users in rare conditions
Job Description
This is an opportunity to be a key early hire at an innovative, market-making, fast-growing digital health startup with a double bottom-line. You will be focused on deeply understanding the Folia user base in support of product development. As a Product Associate, you will communicate directly with users to aid and understand their experience, facilitate both user surveys and user testing, and hold events with users to deepen their understanding of the app. You’ll also collaborate on our product by giving feedback on designs & features, and get training in Product Management if that’s a path you are interested in.
Our team will invest in your career growth, with the goal of developing your skills within user research, user success, and community building, and we can help you explore what career path you are most interested in. You’ll be joining our tight-knit team, and will be working directly with our Product team, including our Senior Product Manager and our CEO. For this role, we hope to find someone who is located in the Boston area and available to join our in-person team days on Tuesdays and Thursdays. Once per quarter you’ll be required to be in-office for 3-4 straight days for full team meetings.
You are:
Motivated by making healthcare easier for people living with complex conditions
A person with exemplary oral and written communication skills
Someone with strong interest in being the first line of service via in-app communication for people living with complex conditions
Someone who loves problem-solving to help users maximize the value of their Folia experience
Someone excited about creating & maintaining a community of Folia users who are excited about the product and feel that they are heard
Curious to acquire a strong knowledge of our product to aid users when they have questions about the product
Proficient in Microsoft Excel/Google Sheets
Able to conduct basic analysis on data from surveys, interviews, app use to develop user profiles & a deep understanding of who our core users are
Excited to design & facilitate periodic user surveys, analyze the results and summarize key findings
Capable of facilitating user testing of new product features with the goal of improving our designs and understanding user needs
Capable of building out user profiles and an organized knowledge base on what users need and are looking for from Folia
Looking forward to providing feedback on new product designs and existing features
Nice-to-haves
Experience working in a patient-facing environment or service field
Experience working in user research
Personal connection to our mission
Compensation
The base salary range is $75,000-$90,000. The starting salary will be determined to be commensurate with experience. The full compensation package includes stock option grants and additional benefits, including Health, Dental, Vision, and 401k plan.
Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.